durenPrivacy Policy

This page describes what we collect when you use duren and how we keep that data protected. We gather information from your account registration, payment methods, gameplay, and device when you access our platform on Android, iOS, or browser. Our privacy practices apply to all users of duren in supported jurisdictions across Indonesia and neighbouring regions where our services are available by law.

We take data protection seriously. We encrypt sensitive information, limit access to authorized staff, and retain your data only as long as needed. If you have questions about how we handle your personal information or wish to exercise your privacy rights, contact our support team via in-app chat or email – we respond in English and Indonesian during business hours.

Our commitment is transparency. We do not sell your data to marketers, and we do not track you across unrelated websites. We use your data only to operate duren, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, prevent fraud, and comply with legal obligations in your jurisdiction.

Data we collect on duren

When you open an account on duren, we ask for your full name, date of birth, email address, and phone number. We verify these details against your payment provider's records – if you deposit via DANA or e-wallet, we cross-check your identity with those platforms' data. We also collect your location (by IP address) to enforce jurisdiction restrictions and detect fraud.

During gameplay and betting, we log your account activity – which games you play, how much you wager, when you log in, and which device you use. We track this to detect unusual patterns (rapid deposits and withdrawals, impossible betting sequences) that signal account compromise or fraud. We also use this data to understand game preferences so we can recommend relevant markets when Liga 1 or Piala Indonesia fixtures are live.

When you deposit or withdraw, we collect payment details – your e-wallet account, bank account number, or virtual-account code. We retain these details securely so you do not re-enter them on every transaction. If you submit documents for KYC (Know Your Customer) verification – such as a national ID or bank statement – we store a copy encrypted on our servers. We disclose your data to payment processors (bank gateways, e-wallet partners) only to the extent needed to settle your transaction.

How we use your data on duren

We process your personal data for several purposes: to create and maintain your duren account, to verify your identity before your first withdrawal, to process deposits and withdrawals through our payment partners, to detect fraud and enforce our terms, to respond to your support requests, and to comply with legal requirements in your jurisdiction (such as anti-money-laundering checks).

We may also use your data to send you transactional emails – account confirmations, deposit receipts, withdrawal notifications, password-reset links. We do not send marketing emails unless you opt in. We do not use your data to profile you for credit decisions or to sell to advertisers.

Our servers are located outside Indonesia, including in the European Union and North America. Your data may transit or be stored in these locations. We ensure all international transfers comply with data-protection laws and use encryption to protect data in transit.

We at duren do not sell or share your personal data with third parties for their own marketing purposes. Your privacy is a core principle of how we operate.

Your rights and our duren commitments

You have the right to request a copy of the personal data we hold about you. You can ask us to correct inaccurate information, to delete your data (subject to legal and regulatory retention requirements), or to restrict how we use your data. To exercise these rights, contact our support team – we respond within a few business days.

We retain your data for as long as your account is active and for a limited period afterward to comply with anti-money-laundering regulations and to resolve disputes. If you close your duren account, we anonymize or delete your data after a retention window (typically 12 months), except where law requires us to keep records longer.

If we experience a data breach that affects your information, we notify you without unreasonable delay. We conduct regular security audits to identify and fix vulnerabilities. We use industry-standard encryption (TLS 1.2 or higher) for all connections to duren, and we hash passwords so we cannot read them even if our servers are compromised.

Third-party processors on duren

We work with payment processors, hosting providers, and analytics vendors. These third parties may access your data only to perform their specific function – for example, a bank gateway processes your deposit, or an email service sends your password-reset link. We ensure all third parties sign data-processing agreements that bind them to the same confidentiality and security standards we maintain.

We do not share your gaming data with external analytics firms. We use analytics only internally to track duren's performance and user engagement. We do not permit third-party cookies for retargeting or behavioural profiling.

Jurisdiction and cross-border transfers

Our services are available only where local law permits. We do not offer duren in jurisdictions where online gaming is prohibited by law. If you access duren from a prohibited region, we may close your account and forfeit your balance.

Because our servers are located outside Indonesia, your personal data is transferred internationally. By using duren, you consent to this transfer. We ensure transfers comply with data-protection standards through encryption and contractual safeguards. If you do not accept cross-border transfer of your data, you should not use duren.

We comply with data-protection laws applicable in your jurisdiction. If your local law grants you specific rights (such as a right to be forgotten), contact us to request them. We will honour your request to the extent our legal obligations allow.

Contact and updates to our duren privacy policy

To request your data, to report a privacy concern, or to exercise any of your rights, contact our support team via in-app chat, email, or phone. We respond in English and Indonesian. For urgent data-breach notifications, contact us immediately – we aim to acknowledge all breach reports within hours.

We may update this privacy policy periodically. We post material changes on this page and notify you via email or in-app alert at least 30 days before they take effect. Your continued use of duren after the effective date means you accept the updated policy. If you do not agree with changes, you may close your account before the new policy takes effect.